Customer Service

COVID-19

In light of the reduced workforces and social distancing during this unprecedented time, we are experiencing longer order processing and shipping times than usual. Thank you for your understanding and patience.

ORDERING

After your order is placed, you will receive an email confirming your order. If you do not receive your confirmation email within 24 hours, please contact us at customerservice@decortecosmetics.com.

Order Processing
Online orders are processed during business hours Monday – Friday, 9am – 5pm ET, excluding major holidays.

  • Once your order is placed, you will receive an email confirmation.
  • Please allow 2-3* business days to fulfill your order.
  • Once your order is fulfilled and ready to ship, you will receive an email with shipping confirmation and tracking details. Depending on the shipping method chosen and your location, orders will deliver in 2-14* business days.
  • Orders ship from our warehouse in New Jersey.

 

*Increases in volume associated with promotions or major holidays may cause delays in processing times and delivery windows to be extended.

Payment Authorization

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Order Tracking

When you receive your confirmation there is a choice to “view your order”. From here orders can be tracked using the Shop app or Decorté account holders can track within their account. Please follow the steps below.

Decorté Account Holders
Please log into your account and click on your order. Once your order is open, click on the banner at the top of the page to track your package.

To Track with Shop on Mobile (or other devices) please follow the steps below.
For non-mobile device users s (computers) please contact customer service for assistance.

  1. Click the “View Your Order” button in the confirmation email.
  2. Click “Track Order with Shop” once you have successfully opened your order in your browser.
  3. Sign into Shop or create an account with the email address on your order.
  4. Once signed in, your order details will automatically upload for tracking.
  5. Start Tracking!

SHIPPING & DELIVERY

Once orders have processed, orders are shipped Monday through Friday and delivered Monday through Friday excluding major holidays.

Below are the shipping options available for your Decorté online purchase.

Shipping Timeframe
DHL Parcel International Direct will normally deliver within 4 to 8 business days.

Shipping Costs

Order Total DHL Parcel International Direct

CA$0 - CA$94.99

CA$15.00

CA$95.00+

Free

Returns & Exchanges

Please reach out to customerservice@decortecosmetics.com for questions about returns and exchanges.

Viewing Orders

If you created an account on this site, or have placed and order after May 14, 2020, your orders can be viewed by clicking here or on the account button and logging into your account or creating one.

Updating Your Account Info

If you have created an account on this site, you can update your account information by clicking here or on the account button and logging into your account. There you can change your mailing and billing addresses, name, and password.

Contact Us

Monday – Friday, from 9 am — 5 pm EST, excluding major holidays


General inquiries or questions about orders placed on this website:
customerservice@decortecosmetics.com



Press inquiries:
press@decortecosmetics.com



Influencer and brand partnerships:
partnerships@decortecosmetics.com